Privacy Policy for Salt & Slate Catering

1. Information We Collect

We collect and process personal data that you voluntarily provide to us through our website enquiry forms, email, telephone or other communications. This may include:

• Personal Identification Information: Your name, email address, telephone number and address where relevant.
• Event and Service Information: Details about your event, including the type of catering required, event date, venue or location, number of guests and other information necessary to understand and fulfil your catering requirements.
• Dietary and Allergy Information: Where relevant to your catering requirements, you may provide information concerning dietary requirements, food allergies or intolerances for you or your guests. Some information may constitute health-related personal data and will be handled appropriately.
• Booking and Transaction Information: Information relating to quotations, bookings, invoices and payments. Where payments are processed through a third-party payment provider, we may not directly receive or store your complete payment card details.
• Website Usage Data: Information about how you use our website, such as your IP address, browser type, pages visited, device information and cookies.

2. How We Use Your Information

We collect and use your personal data for purposes including:

• Responding to enquiries and providing catering quotations.
• Planning and delivering our wedding, corporate, party, funeral, BBQ, buffet and other catering services.
• Communicating with you regarding your enquiry, booking, menu, event arrangements or other requirements.
• Managing dietary requirements, food allergies and other information necessary to provide appropriate catering services.
• Processing and maintaining records of bookings, invoices and payments.
• Improving our website, customer service and catering services.
• Complying with our legal, accounting, food safety and other regulatory obligations.
• Protecting the security of our website and business.
  Sending marketing communications where we have an appropriate lawful basis to do so.

3. Legal Basis for Processing

Under UK GDPR, we must have a lawful basis for processing your personal data. Depending on the circumstances, we may rely on:

• Performance of a Contract: Where processing is necessary to provide a quotation, arrange a booking or deliver catering services you have requested.
• Consent: Where you have given us permission to use your information for a particular purpose, such as certain marketing communications.
• Legal Obligation: Where processing is necessary for us to comply with applicable legal, accounting, tax, food safety or regulatory requirements.
• Legitimate Interests: Where reasonably necessary for operating and improving our business, responding to customers, maintaining records and protecting our website and business, provided those interests do not override your rights and freedoms.

Where we need to process information relating to health, such as allergy or dietary information that constitutes special category data, we will ensure that an appropriate lawful condition applies.

4. Data Sharing and Disclosure

We do not sell your personal data or share it with third parties for their own marketing purposes.

Where necessary, we may share relevant information with trusted third parties who help us provide our services, such as:

• Payment processing providers.
• Suppliers and servce providers involved in fulfilling an event.
• Venues or event partners where necessary for your booking.
• IT, website hosting and email service providers.
• Accountants, insurers and other professional advisers.

Third parties are only provided with information that is reasonably necessary for the relevant purpose and are expected to handle personal information securely and in accordance with applicable data protection requirements.

We may also disclose personal information where required by law, regulation or a competent authority, or where necessary to protect the rights, property or safety of Salt & Slate Catering, our customers or others.

5. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including providing our services and satisfying applicable legal, accounting, tax, insurance and reporting requirements.

The appropriate retention period may vary depending on the type of information and our relationship with you. We periodically review the personal information we hold and securely delete or anonymise information that is no longer required.

6. Your Rights

Under UK data protection law, you may have the following rights in relation to your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct inaccurate or incomplete information.
• Right to Erasure: You can ask us to delete your personal data in certain circumstances.
• Right to Restrict Processing: You can ask us to restrict how your personal information is processed in certain circumstances.
• Right to Data Portability: In certain circumstances, you can request that personal data you have provided to us is transferred to you or another organisation.
• Right to Object: You can object to certain processing of your personal information, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw your consent at any time.

These rights are subject to certain legal conditions and exemptions.

To exercise any of these rights, please contact us using the details provided below.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO) if you are unhappy with how your personal information has been handled.

7. Data Security

We take appropriate technical and organisational measures to protect personal information against accidental or unlawful loss, alteration, disclosure, misuse or unauthorised access.

Access to personal information is limited to those who reasonably require it for legitimate business purposes.

8. Cookies

Our website may use cookies and similar technologies to help the website function correctly, improve your browsing experience and understand how visitors use the website.

Depending on the cookies used, you may be able to manage your preferences through our website’s cookie controls or your browser settings.

Where required by law, non-essential cookies will only be used with your consent.

9. Third-Party Links

Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices, security or content of those websites.

We recommend reviewing the relevant privacy policy before providing personal information to any third-party website.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will be published on our website, with the date of the most recent update shown at the top of this policy.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how we handle your personal information, please contact us:

Salt & Slate Catering

Address:
4 Bourne Way
Hayes
Bromley
BR2 7EY
Email: eat@saltandslate.co.uk
Phone: 07889 985 920